Secure Services Corp. - Support
Support
FAQ's
Glossary of Terms
Q: What is a Personal Health Record (PHR)?
A: The SHAPE PHR is a Personal Health Record from Secure Services Corporation that provides you an invaluable tool to record and maintain your personal and family medical history. You have complete control of your healthcare information and you decide who has access to it. With your permission, your doctor or other medical provider can enter information about your medical encounters/visits - ensuring that your PHR is up-to-date with your latest medical history.
Q: Why would I want to keep a PHR?
A: Your health information is scattered across many different medical providers and facilities. Keeping your own complete, updated and easily accessible health record means you can play a more active role in your healthcare.
Each of your doctors has a file containing records of your visits and tests. However, most patients visit more than one doctor. Therefore, a patient's PHR offers a different perspective than that of the file in their doctor's office, since it can include any information that you think affects your health. This can include information that your doctor may not have, such as your exercise routines, dietary habits, use of over-the-counter drugs or herbal formulas - you name it!
A PHR assists you in collecting and organizing your medical records in one convenient and accessible location. The SHAPE PHR makes your medical records truly portable, as they are accessible anywhere in the world as long as you have Internet access.
Q: How long does it take to get started?
A: Once you have registered, it only takes a few minutes to get started creating your medical record. Many people initially enter contact information for their doctors and any current medical information. Other areas of initial concern include allergies, especially drug allergies, and immunization records. It is strongly recommended that you continue to take a few minutes every month to make sure your record is updated.
Q: How much does it cost?
A: It only costs $15.00 per month for the SHAPE PHR billed to your credit card. We also provide a one-time annual subscription rate of $175.00 billed to your credit card.
Q: Why should I keep my health records online?
A: You should keep your records online because they are accessible when you need them from anywhere in the world. This could make it a life saving tool in the event of an emergency.
Q: How many records can I create?
A: You can create up to 10 records per account. Each record represents one individual. For example, each child in a family would be a separate record.
Q: Who should have a record?
A: Everyone. The SHAPE PHR is great for recording children's immunizations and medical history making completion of school physical forms easier. It's also a must for Seniors who may be taking multiple prescription drugs and seeing several doctors. The SHAPE PHR can enhance the quality of care and safety of patients by ensuring that their doctors and medical providers have a more complete and accurate medical history for a patient.
Q: How secure is the information I input?
A: Information is stored on an encrypted server and information is also encrypted traveling from the server to your computer. The SHAPE PHR uses a "Tier One" facility to store records and uses a level of encryption that exceeds HIPAA-compliance standards.
Q: What if I want to discontinue the subscription?
A: You will have the option of exporting your PHR records to paper or otherwise saving them on your computer. Upon cancellation, all your information will be fully erased from SSC's servers.
Q: How do I view my records?
A: You can view your record by simply going to www.shapephr.com
Q: What if I forget my User ID and Password?
A: You can email us using our "contact us" page or call customer support at 1.866.535.8749
Q: How do I go about obtaining copies of my health records?
A: Contact your doctors' offices or the health information management or medical records staff at each facility where you received treatment. Find out if your provider has his or her own plan for helping patients to create personal health records (PHR).
Your physician may be willing to fax copies of your records directly to your PHR. If so, provide the physician with one of the "Fax Information" labels that they can paste into your chart for future reference.
Remember, too, that you probably have copies of many of your medical records. Your SHAPE PHR allows you to personally enter information either through your computer or by faxing it to your PHR.
Q: Where can I locate the federal and state laws that govern the disclosure of my health information?
A: For information about the health information laws in your state, visit www.healthprivacy.org.
Most health records are subject to the HIPAA Privacy Rule, which can be accessed at http://aspe.hhs.gov/admnsimp/bannerps.htm.
Health records originated by the federal government, such as the Veterans Administration or Indian Health Services are also subject to the Privacy Act of 1974. The Privacy Act can be accessed at www.usdoj.gov/foia/privstat.htm.
Health records originated by federally subsidized substance abuse programs are subject to the Confidentiality of Alcohol and Drug Abuse Patient Records rule. These regulations can be accessed at www.gpoaccess.gov/cfr/index.html.